Service Level Agreements (SLAs) are a the nuts and bolts of a business agreement and next to QoS and Security the final pillar of a Carrier-Grade Cloud offering. SLAs define functional and non-functional conditions under which the service should be delivered. They allow for penalties or compensations to be directly derived. Ironically these SLAs have historically been best-effort, static … Continue reading Service Level Agreements for Carrier-Grade Clouds: beyond best-effort